Contact Us – Actuality Extensions

Privacy Policy

Please read our Privacy Policy as it is important to know how data is managed when contacting Actuality Extensions through our contact form.

By clicking Next, you agree to our policy.

Purpose of Contact(Required)

In order to better help you, please select what your query is related to.

Custom Development

All our plugins were originally designed by a user. Careful planning goes into each feature we introduce before it gets developed by our engineers.

We understand there may be some features missing and we welcome your suggestions. If you have an idea, we are happy to hear it and discuss its potential development.

Customer feedback goes a long way towards making our products even better. To make this process easier, please follow the guidelines below:

Please limit each submission to one suggestion.
Make sure to include examples of your suggestion and attach any necessary information, such as screenshots and links.
Your submission will be reviewed by our engineers and we'll contact you if we need more information.

Please click Next to continue.

Feedback

Thank you for taking time to give us your feedback on your experience with Actuality Extensions. Customer feedback goes a long way towards making our products even better.

Please click Next to continue.

You can find documentation written for our plugins here. Each documentation includes details on installing, configuring and using the plugin.

Please click Next to continue.

Bug Reporting

Thank you for taking time to report a bug you have encountered. Developer feedback goes a long way towards making our products even better.

To make this easier for both of us, please follow the guidelines below.

Please limit each submission to one issue
Make sure to include steps to reproduce the issue and attach any necessary information, such as screenshots and logs
Your submission will be reviewed by our engineers and we'll contact you if we need more information

When producing your report, please ensure that it is:

Clear and concise, with included steps to reproduce the issue
Collect and attach any relevant logs
Reproducible test case, if applicable.
Screenshots and or a video showing the issue.

Please click Next to continue.

Presales

Thank you for taking time to find out a little bit more about our products. We are always happy to hear our new customers requirements and work around them.

We recommend all new users who are not familiar with the product in query to check out our demo by clicking here. This will allow you to play around with our products and seek a better understanding on what features are included and what are not included.

Please click Next to continue.

Other

Please limit each submission to one query.

Please click Next to continue.

Related Plugin(Required)

You selected Custom Development, please select which plugin this modification is related to.

If the plugin is not listed here, this means we are not accepting development work for this plugin.

Related Plugin(Required)

You selected Feedback, please select which plugin this is related to.

Related Plugin(Required)

You selected Support, please select which plugin you would like to seek support for.

Related Plugin(Required)

You selected Bug Reporting. Developer feedback goes a long way towards making our products even better.

Related Plugin(Required)

You selected Presales, please select which plugin you would like to discuss.

Related Plugin(Required)

You selected Other, please select which plugin you would like to discuss.

Marketplace(Required)

You selected Point of Sale, please select which marketplace you purchased this extension from.

Since your account is with WooCommerce, we do not have access to your purchasing information.

Please submit help requests via the WooCommerce account you purchased with. This will forward your help request to us.

We prioritise tickets that are sent to us via the WooCommerce help desk.

We are no longer supporting Point of Sale licenses that were bought through Envato.

Please click here to generate a new license from the WooCommerce Marketplace.

Modification(Required)

Briefly describe the modification. Make sure to include examples and attach any necessary information, such as screenshots and links.

Feedback(Required)

Whether it's positive or negative, customer feedback goes a long way towards making our products even better.

Active Support Plan

We can only provide support to users with an active item support. You can check the status of this by clicking here.

If your item support has expired, we can still assist but your ticket will not be priority.

If your item support is active, you will be redirected to our Zendesk support form where your details will be taken to provide you with the paid item support.

Item Support(Required)

Please select whether your item support is active or expired.

Go to Zendesk Support Form

Support(Required)

Briefly describe the issue you are facing. Make sure to include steps and descriptions to reproduce the issue.

Bug(Required)

Briefly describe the issue you are experiencing and how it should be working. Make sure to include steps to reproduce the issue and attach any necessary information, such as screenshots and logs.

Presales(Required)

How can we help?

Other(Required)

How can we help?

Screenshots

Please attach JPG, PNG or PDF files only. There is a 1MB maximum file size.

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 1 MB.

Estimated Budget(Required)

Your budget will allow us to tell you what we can do. We will let you know if it's more than what's needed for the project, or whether we'd have to remove certain requirements from the project scope to meet it.

Expectations of quality and development time are influenced by the estimated budget of your project.

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Staging Website

A staging site can be used to demonstrate and test plugins, themes, and custom code. Setting one up can make the understanding of your query easier for our engineers.

Yes, I have a staging site setup.

WordPress Login URL(Required)

Please provide us with the URL of the WordPress site which this ticket is related to.

WordPress Username(Required)

Please provide us with login of the WordPress site which this ticket is related to.

WordPress Password(Required)

Please provide us with password of the WordPress site which this ticket is related to.

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Site Backup

We do not take responsibility for any downtime that is caused by our work, therefore, we ask all users requesting support from Actuality Extensions to make a backup prior to submitting their ticket.

Yes, I have made a backup and I agree with your policy.

Plugin Conflict(Required)

Given the number of WordPress plugins out there, software interoperability can be challenging. Actuality Extensions uses best practices to make it as compatible as possible.

Unfortunately, there may be some themes or plugins that may conflict with our software.

Please read here on how to check for plugin conflict.

Conflicted Plugin(Required)

This makes it easier to identify what is causing the issue you are reporting.

Name

We ask for your name so we can identify your ticket amongst the other tickets submitted.

First Last

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Envato Username

Please enter your Envato username related to this query.

Email(Required)

We will use your email to get in touch with you.

Enter Email Confirm Email

Phone

This field is for validation purposes and should be left unchanged.