Briefly describe the modification. Make sure to include examples and attach any necessary information, such as screenshots and links.
Whether it's positive or negative, customer feedback goes a long way towards making our products even better.
We can only provide support to users with an active item support. You can check the status of this by clicking here.
If your item support has expired, we can still assist but your ticket will not be priority.
If your item support is active, you will be redirected to our Zendesk support form where your details will be taken to provide you with the paid item support.
Please select whether your item support is active or expired.
Go to Zendesk Support Form
Briefly describe the issue you are facing. Make sure to include steps and descriptions to reproduce the issue.
Briefly describe the issue you are experiencing and how it should be working. Make sure to include steps to reproduce the issue and attach any necessary information, such as screenshots and logs.
How can we help?
How can we help?
Please attach JPG, PNG or PDF files only. There is a 1MB maximum file size.
Accepted file types: jpg, png, pdf, Max. file size: 1 MB.
Drop files here or
Your budget will allow us to tell you what we can do. We will let you know if it's more than what's needed for the project, or whether we'd have to remove certain requirements from the project scope to meet it.
Expectations of quality and development time are influenced by the estimated budget of your project.
A staging site can be used to demonstrate and test plugins, themes, and custom code. Setting one up can make the understanding of your query easier for our engineers.
Please provide us with the URL of the WordPress site which this ticket is related to.
Please provide us with login of the WordPress site which this ticket is related to.
Please provide us with password of the WordPress site which this ticket is related to.
We do not take responsibility for any downtime that is caused by our work, therefore, we ask all users requesting support from Actuality Extensions to make a backup prior to submitting their ticket.
Given the number of WordPress plugins out there, software interoperability can be challenging. Actuality Extensions uses best practices to make it as compatible as possible.
Unfortunately, there may be some themes or plugins that may conflict with our software.
Please read here on how to check for plugin conflict.
This makes it easier to identify what is causing the issue you are reporting.